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Winning Strategies

Winning Strategies

There are so many articles written about how changing a particular sales strategy will skyrocket your business. Most of the time, this simply isn't true. If your sales have been on track and then took a downturn it is likely that it has to do more with the current economics than your actual sales strategy. We then panic about short term results.

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Invest In Your Front Line (Part 1)

Invest In Your Front Line (Part 1)

Service Champions are exceptional customer service professionals who genuinely love what they do. They are the ultimate problem solvers mixed with a love for the product. Yes, love for the product. They use it more than anyone in the company and know everything about using the product. They can tell where fixes need to be made or where opportunities hide. Above all, they are the ultimate customer. They do whatever they possibly can to make sure that every customer loves the product as much as they do. They create happy customers.

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Know Who You are Versus What You Sell

Know Who You are Versus What You Sell

I have to say that Dan Martell's post "Taking a Long View on Relationships: 50 Years, Not 15 Minutes" hit the nail on the head. The older and hopefully wiser I get, I seem to have less and less patience for the “lost sellers”. Those are the people who wander around trying to network 24/7, stuck in the loop of the sales pitch. I want to know what you believe in, what you are doing to make the world kinder, more intelligent or more inclusive? The bigger the impact, the more we have to talk about, otherwise- let’s not waste each other’s time. Do you know who you are? If not, here are a few things to think about.

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